DEBRA MEADOWS
Alameda, CA 94501

PERSONAL PROFILE
• Enthusiastic motivated individual, who enjoys developing and maintaining excellent customer relations.
• Excellent trouble shooting and problem solving skills.
• Organized, with an eye to detail, self-disciplined, and adaptable to quickly changing environments.

CERTIFICATION

Associate Webmaster Professional 2002

PROFESSIONAL EXPERIENCE

CONSULTANT, Alameda, CA
2001 – Present

• Web site development from conception to live internet web sites
• Newsletter creation for non-profits, redesign, and distribution
• PC repairs and software installation

BAYER/CHIRON, Emeryville, CA
1999-2001
IS Analyst

• Maintained links and updated information on corporate Intranet site.
• Created Lotus Notes database for clients working with the IS staff in MA.
• Maintained the Meridian and Seaman voice mail systems to include coordination of the daily trouble call reporting and follow-up on job status. Worked with a ten-member team to analyze current and future system enhancements to the Meridian system.
• Authored the user's manual for PAL (remote network connection software). Configured the software for in-house use and provided telephone training for remote customers.
• Full design, development, and implementation responsibility for all IT projects with Lotus Notes to enhance the company's competitive position and insure consistent performance with company and IS goals.
• As part of the IS team, transitioned 240 clients in a total system migration to a new business unit.
• Front line contact for clients and Tier 1-3 technical support. Provided set up and maintenance support for the PictureTel system. Managed all telecommunications for division, telephones, cell phones, and pagers.

CHIRON CORPORATION, Emeryville, CA
1994 – 1999 (Prior to purchase by Bayer)
Documentation Assistant
Documentation Support

• Conducted the weekly managers' meeting regarding document changes for the current products. Identified and resolved system wide conflicts that changes might introduce.
• Managed the document change database for Operations, which included coordination of the entire product process to maintain conformity with established policies and procedures.
• Processed requests for new documents and revisions for the manufacturing and testing of products. Maintained database and files of document changes for DNA Probes using WordPerfect 5.1, Microsoft Word, Excel, and a UNIX based Manufacturing system.
• Assisted the Computer System team with the development of new document processing procedures and trouble shoot the network.
• Tested new network programs, responded to software/hardware, and installed new software and equipment upgrades for office staff.

TECHNICAL QUALIFICATIONS
Operating Systems: Windows 95, NT, XP, Macintosh OS 9, OS X
Software: Microsoft Office Suites 97/2002, Microsoft Office for the Macintosh,
Macromedia Dreamweaver, Flash, Fireworks, Adobe Acrobat 5.0, Adobe Photoshop CS,
Adobe InDesign 1.5, Microsoft FrontPage, WS_FTP
Working Knowledge: Software configuration (installation and upgrade), system troubleshooting and repair; hardware maintenance for PC terminals, printer, modems and other components.

EDUCATION/CERTIFICATIONS
HTML Writers Guild: Web Technologies Program
WebYoda: Certification program Associate Webmaster certificate February 2002
Alameda Adult School: Computer Building and Troubleshooting Course Certificate
Heald Business College: Diploma, Career Secretarial

CONTINUING EDUCATION
Macromedia Dreamweaver – Certification program
Alameda College Education To Go – Online instruction adding to my skills
Techies.com - Technical Package

PROFESSIONAL AFFILIATIONS
Business and Professional Women - International Federation of Business and Professional Women BPW/usa. Finance Chair, Ways and Means Chair and Newsletter Editor for fiscal year 2002 - 2003

International Webmasters Association

AWARDS

Business Woman of the Year, 1998, Awarded by Business and Professional Women

Service Award, "Above and Beyond," April 2000 Help Desk Support, Awarded by Bayer Diagnostics

Service Award, "Bayer Special Recognition Award," Category-Quality, July 2001, Awarded by Bayer Diagnostics